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Frequently Asked Questions
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Why can't I send or receive e-mail?
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YOUR EMAIL USERNAME IS NOT THE SAME AS YOUR FTP USERNAME!
Email username format is: username%domain.com
If you've determined that you ARE using the proper login format, please use the HelpDesk to report this problem. You must include the following information:
Incoming/outgoing server:
Username:
Password:
Domain name:
The error message you are getting:
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