Q. Who is Globaltap? Where is it physically located?
Globaltap is a locally based company with headquarters in Baltimore,
Maryland. We have a staff of highly experienced technicians that are
based in the US and who proficiently manage the operation around the
clock. Our data centers are located in Ashburn, VA. and Baltimore, MD.
Q. What, exactly, is Web Hosting?
Web hosting is a service which lets you park your web sites or
whole servers at a data center with exceptional quality and quantity of
bandwidth, reliability and security.
Q. What is the benefit of having Globaltap Advantage?
Globaltap Advantage web hosting provides your customers or audience
with fast and reliable web hosting that is as easy as picking up a phone
and connecting to a dial tone. The connections are as reliable, simple
but incredibly faster.
Q. What do you mean by 'Co-located' Servers?
A server which belongs to you can be placed in the data center and
connected to the Globaltap Advantage network. We provide rack space in a
highly-secured environment, exceptionally reliable power (many large UPS
units and four huge diesel generators which kick in automatically if the
main power goes off), high-quality and abundant bandwidth. By 'high
quality' we mean connected right to the Internet backbone in several key
points so your server is only a handful of fast links away from almost
anyone in the world.
If anything goes wrong with your server, Globaltap's remote reboot
capability and superior tech help is instantly ready to render
assistance. At the same time, you own and manage your own equipment, you
have unlimited freedom to chose what to run and how it runs on the
Q. I have a server that I want to co-locate at your data center. Once it
is in place, can you help me manage it or am I all on my own?
Globaltap gladly offers fully managed systems, which allows our
clients to concentrate on their core business instead of managing their
computers and systems. In addition, Globaltap offers many intermediate
plans that include different levels of MS Windows, Linux and *BSD system
administration? and you can always get additional help from our seasoned
systems professionals by placing a ticket with our online helpdesk.
Q. What's the economic saving to my business if I go with the Globaltap?
Wouldn't it be less expensive for me to have my own servers to do my own
hosting? Give me some figures.
It is never less expensive to do your own hosting. The cost of
duplicating the quality and quantity of bandwidth that Globaltap
provides, is very often a large part of a company?s budget ( see below
an average yearly cost). Globaltap provides a high level of system
management and reliability that?s affordable and readily available.
|Dell PowerEdge 2850 Advanced server (an average server)
|Reliable backup and regulated power by UPS
|Internet connection with ATM Link(1yr.)
|System Administrator(avg. yr. salary)
Globaltap goes much further to ensure our clients reliable,
ever-constant power. We have four large diesel generators, state of the
art internet connections, 24/7 system administration and top of the line
dedicated server and our cost to you: $100.00 - $1,600 per month
depending on your individual needs
Q. You say you have "high quality" bandwidth. How can bandwidth be high
or low quality?
Bandwidth is the amount of information that can be pushed through a
connection in a unit of time. However, we are talking about the
connection to the Internet bandwidth always present and functioning when
we refer to bandwidth. This connection has more to it than plain
bandwidth, ie. speed. Of primary consideration is how close you are to
the Internet backbone (also called router hops) and how fast each bit
will get to the backbone from your server (also called latency).
Globaltap connects to the Internet backbone through the largest capacity
bandwidth provider switches and we are only 1 to 3 hops away from all
major Internet pipes in North America. We are only 6 hops away from the
major European pipes and 8 hops to Australia and New Zealand. Latency,
also frequently measured by ping times, is another major factor in
gauging bandwidth quality, and our ping times within North America are
under 10 milli-seconds, unless the end-user is connected through a dial
up which will be factored into the equation.
Q. What brand of hardware (servers, routers, etc.,) do you have?
A. We use Dell, Cisco and AmNet hardware.
Q. For the more technically savvy, would you tell us what's the backbone
and what's the server capability and storage capacity of the Globaltap?
We are connected to several bandwidth provider backbones. Our bandwidth
providers change over time, but to give you a sample, we presently have
direct connection into the backbones of Level 3, BTN, Global Crossing,
Hurricane Electric, and many more providers. Out total connectivity at
the moment is 2 gigabits, but can be immediately increased to hundreds
We currently have six multiprocessor servers to serve our Virtual
customers, and on average, a hundred dedicated and co-located servers.
We have state-of-the-art data storage systems, which allow us to move
data easily between servers, and ensure?s that we do not lose any data
when individual hard drives fail. Currently the capacity of our data
storage systems is over eight terabytes with room to grow into hundreds
Q. Do you offer email services? If so, why should I use Globaltap
instead of one of the other services offered like Google's 'gmail',
Yahoo or MSN email?
We do not offer pure email only services. We do offer unlimited email
accounts with any hosting plan. If you need multiple email accounts, we
can provide you with a domain name and as many email accounts as you
need. The advantage over Google, Yahoo or MSN email services is that you
will control all the email accounts yourself; allowing you to add and
remove accounts as necessary. Also, unlike publicly traded companies, we
do not release your email information to anyone.
Q. Tell me about data back-up and redundancy? Does Globaltap have more
than one secure location for my data?
A. Our customer?s data is of utmost importance to us, and we do not
take security lightly. We have built a state-of-the-art data storage
system with many layers of protection from data loss. All customers'
data resides on at least two different storage systems, and is backed up
regularly to a third one.
Q. I've heard about security issues involving email, such as spam, virus
attacks, 'spoofing', 'phishing', spyware attachments, and hacking. What
security does Globaltap Advantage provide?
We have state-of-the-art filtering software which protects our
customers from almost all spam, worms and viruses. We also employ the
highest quality firewalls available today to protect our customers and
ourselves from being hacked. We keep our operating system software
current with all security updates. In addition, we do regular and
frequent security audits to make sure we have the best protection
possible from hackers.
Q. When my data goes out of my office over to Globaltap, how can I be
sure it will be safe? What kind of protections do you have in place
besides antivirus and anti-spyware?
For customers concerned with protection of their data from hackers we
do offer two kinds of security enhanced connections: SSL and VPN. SSL
encrypts email and web site data while in transit between Globaltap and
the customer's computer. It doesn?t matter who might be listening in,
only the customer will be able to read the email and web pages. For
broader protection beyond email and web, we can set up a Virtual Private
Network (VPN) between Globaltap and the customer's network. This type of
encrypted network protects any kind of data flowing back and forth.
Q. How will the Globaltap make things flow more smoothly in our daily
We provide very reliable hosting services, so your email will always be
available and when you tell your customers or co-workers to go to your
web site for information, it will always be available and will load
quickly no matter where they are globally located.
Q. What's involved in the way of training my staff and field employees?
What's the Globaltap Advantage system learning curve for my business?
You will not have to train your staff or field employees beyond what is
currently needed to function normally, because the services we provide
are fully compatible with all current industry standards. For example if
your employees currently use Outlook or Thunderbird for their email
needs, they can continue using them.
The only learning that will be needed is for the staff that manages the
web site and email accounts. They will need to familiarize themselves
with the hosting control panel - the software that allows our customers
to control all aspects of their web hosting and email account
management. We use the best and most user-friendly control panel
software available: cPanel and training takes 15 minutes for new
customers to start using the Globaltap Advantage control panel software
Q. I understand that Globaltap.com draws its power and capacity from
Equinix.com. Tell me about Equinix.
We buy space and power in the Equinix data center, also called Internet
Business Exchange (IBX). Equinix is the most respectable and reliable
provider of data center space, and this is precisely why we went to
Equinix in Virginia to place our servers.
The services provided to us by Equinix, are of the finest professional
quality available. Power that feeds our servers is conditioned by
several large capacity UPS units, and four standby generators capable of
powering the Globaltap Advantage for months without any external power.
The data center has six Liebert Air Conditioned environment-control
units that maintain the equipment at its best operating temperature,
and, simultaneously, eliminate all the dust that reduces server
lifespan. The security of the data center is unparalleled. Besides
protecting every door with biometric hand scan equipment, Equinix places
guards, 24/7, at the entrance to the data center. The guards check every
visitor for authorization to access the data center, thus ensuring that
no equipment or data gets stolen, or damaged.
When Hurricane Katrina hit New Orleans, the only business operation that
remained functioning was the Equinix data center 10 miles east of the
city. None of the Internet- based businesses located in that data center
was affected, and all client web sites were available through the entire
Q. Are both Globaltap and Equinix up to date with the latest business
Globaltap is always kept up to date because Equinix is the proprietor
of the data center, and has no need of 'business' software. The
Globaltap provides all necessary software that best serves our clients.
Q. Is Globaltap.com supervised or owned by someone who's actually
experienced in business ownership?
Globaltap is owned and operated by Dennis Gerasimov and Joseph
Volodarsky. Dennis Gerasimov founded DFI a large scale data storage
company in 2001 and Technomages, in 2003, a data storage company that
develops and sells mid-size RAID arrays to small businesses, government
and educational institutions. Joseph Volodarsky founded AmNet Computers
, a computer hardware integration and reseller for many web hosting
companies, including SkyNet, and the U.S. Army.
Q. Is there going to be someone on the premises if I need to contact you
in case of an emergency? What are your hours of operation?
Our users who need physical access to their co-located machines at the
data center can get a temporary pass from Equinix by calling us or
opening a ticket with our online helpdesk. We also offer "Smart Hands"
service in case our client cannot physically get to the data center, but
needs to do something with their co-located server that can only be done
Our technical personnel are available 24/7/365 to handle emergencies.
Our online help desk system, acting on the highest priority, pages all
on-call personnel when a ticket is opened. Our normal hours of operation
are Monday-Friday, 9am-7pm Eastern time.
Q. If my business needs new or additional equipment, can you advise us
as to what to buy? Can you install it?
We regularly help our customers to select, purchase and install new and
used equipment, and we have many satisfied customers who now ask us to
handle all equipment issues for them.
Q. My business has a large national sales force in the field and they
use WiFi-capable laptops and BlackBerrys® to communicate with the home
office. Is all this equipment going to work if we go with the Globaltap
Globaltap is fully compatible with all current industry standards. Even
though we do not provide any services that directly involve WiFi or
other wireless technologies, rest assured that all our web sites, email
and other services work 100 percent when accessed through wireless
networks of all kinds.
Q. I understand that I can host my web e-commerce store with you, but
who will help me build my web store? Can you provide help with
Interchange programming and configuration? What about OSCommerce?
We have extensive experience with all major ecommerce packages, and we
offer installation, configuration, customization and programming of
Interchange, OS Commerce and several other ecommerce systems.